Visitor Services Associate


Visitor Services Associates are key members of MOCA’s front of house team. They are responsible for delivering outstanding customer service and being positive representatives of the museum at all times. Visitor Services Associates report directly to the Director of Operations.

Major Areas of Responsibility:

Front Desk:

  • Process admissions, programmatic fees, membership fees, and other payments through the museum’s point of sale systems (QuickBooks POS).
  • Balance all intakes at the close of business prior to submitting to the finance office.
  • Perform general reception duties, greeting the public, special guests, members, and groups in a cheerful, positive manner at all times.
  • Maintain a clean, business-like front-of-house environment at all times, including stocking appropriate informational materials.
  • Provide accurate information about MOCA and its exhibitions, programs, and services, both in person and over the telephone.
  • Capture accurate statistical, marketing, and membership data, including zip codes and email addresses, and issues reports to senior management.
  • As needed, remind onsite visitors of the museum’s guidelines.
  • Maintain guest bag check system.
  • Answer all general phone inquiries and/or transfer callers to the appropriate staff member. Take and distribute messages as needed.
  • Maintain the museum’s mail and package system, receiving and distributing incoming items and arranging for the pickup of outgoing items.   
  • Maintain the appearance of the MOCA Gift Shop, including light cleaning and restocking merchandise.


  • Provide general support for MOCA public programs and special events, including exhibition opening receptions, [email protected], and other programs.
  • Be well informed on other MOCA programs and actively communicate opportunities at MOCA with guests.
  • Assist with general administrative tasks as assigned by the Director of Operations, as needed: purchasing staff supplies, maintaining forms, supply sourcing and ordering, correspondence, and filing.
  • Take part in training programs for staff and volunteers in following MOCA’s emergency plans.
  • Assist with other duties as required and assigned by the Director of Operations.

Essential Skills/Abilities:

  • Positive team player with excellent communication, interpersonal skills, and conflict resolution.
  • Proficient organizational and time-management skills and strong multi-tasking abilities.
  • Strong computer skills required, including proficiency in the Microsoft Office Suite.
  • Strong mathematical skills, attention to detail and significant use of memory.
  • Ability to work under general direction.
  • Ability to process information accurately and within a deadline.
  • Aptitude for performing work requiring close attention to detail.
  • Ability to prioritize workload and to change priorities on short or little notice.


  • High School Diploma or Equivalent required.
  • Fluency in Haitian Creole and/or Spanish strongly preferred.
  • Experience in cash handling with knowledge of Point of Sale systems preferred.
  • Museum/Art experience not required, but preference will be given to candidates with an interest in the field.

to the Director of Operations

Supervises: None

Functional relationships: Within the Museum, maintains close relationship with all full and part-time staff, volunteers and interns

External relationships:  Visitors, members, vendors, and representatives from delivery companies (UPS, FedEx, USPS).

This is a part-time position. Weekend availability is required with some evening duties based on event needs.

The Museum of Contemporary Art, North Miami considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

About MOCA

The Museum of Contemporary Art (MOCA) is dedicated to making contemporary art accessible to diverse audiences – especially underserved populations – through the collection, preservation and exhibition of the best of contemporary art and its art historical influences. We envision the Museum of Contemporary Art, North Miami to be an inclusive cultural hub, embracing the diversity that defines our dynamic community. Visitors can see a reflection of themselves in our exhibitions and educational programs, which propel art and ideas connected to our home into the global cultural conversation, and offer a means for new ideas to flow into the community.


Applicants: Please email a cover letter, resume and three references to [email protected] with subject VISITOR SERVICES ASSOCIATE.  No phone calls please.

Director of Development


The Director of Development is a senior member of the museum’s leadership team and is responsible for planning, organizing, and directing all of MOCA’s fundraising. Reporting directly to the Executive Director, the Director of Development will design and launch a comprehensive, integrated development and marketing program that includes individual giving, membership/ annual giving, corporate partnerships, and foundation relations.

Major Areas of Responsibilities

The Director of Development will:

  • Create an annual, comprehensive development program (in consultation with the Executive Director) that generates resources for exhibitions, arts education, public programming, and other strategic initiatives.
  • Manage a personal list of individual and corporate prospects and maintain an active calendar of face-to-face cultivation and solicitation calls.
  • Manage cultivation and solicitation activities of the Executive Director, board members, and other leadership volunteers.
  • Provide strategic direction of membership and annual giving programs.
  • Develop and implement robust program for stewardship and donor relations with the Executive Director and Trustees.
  • Supervise the work of staff including grant writer and development coordinator.


  • Minimum of seven years’ progressive experience in development, including having previously led a development department.
  • Demonstrated major gifts experience.
  • Excellent verbal and written communications skills as well as professional interpersonal skills.
  • Ability to work well in a small, entrepreneurial team environment.
  • Knowledge of donor database systems.
  • Experience working in an arts/cultural setting strongly preferred.
  • Flexibility to work some evenings and weekends.


Reports to the Executive Director

Supervises: Membership and Development Assistant, Graphic Designer, Grants Manager, Public Relations

Functional relationships: Within the museum, works with all staff, interns and volunteers. Works with the Board of Trustees and attends board meetings.

External relationships: The Director of Development maintains relationships with a broad range of community members, including funders, museum members and donors as well as peers in the field locally, regionally, and nationally.

Requirements: BA in business, public or non-profit administration or related field. A driver’s license and car. Mastery of Microsoft Office (Excel, PowerPoint, and Word). Background check required.

Highly desirable: MA in a related field.  Bilingual in English and Spanish or Haitian Creole. Up to date on American Alliance of Museum’s standards and best practices.


This is a salaried position requiring some evening and weekend hours.

For special events, must be able to remain standing for several hours at a time. Position may require occasional lifting of 25 pounds or less.

The Museum of Contemporary Art, North Miami considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

Applicants: Please email a cover letter, resume and three references to [email protected] with subject DIRECTOR OF DEVELOPMENT.  No phone calls please.

Development Manager

Job Summary

The Development Manager is responsible for overseeing the Museum of Contemporary Art North Miami’s fundraising efforts in the areas of membership, annual giving, mid-level donors, gift processing, donor relations, and stewardship.

Key Responsibilities:

  • Working with Director of Development, create and execute annual campaigns to acquire, steward, renew, and upgrade gifts between $1 and $10,000.
  • Process and acknowledge all gifts to the museum utilizing the donor management system.
  • Coordinate regular renewals, utilizing direct mail, email, and telephone solicitation. This includes drafting letter copy for different audience segments, preparing mailing lists and variable data.
  • Strategize and lead efforts with marketing department to develop membership promotions & materials.
  • Generate regular reports related to membership and annual giving.
  • Create, promote and execute periodic member events, including those related to exhibitions and signature museum events.


  • Bachelor’s degree
  • Experience in a high-energy nonprofit environment or equivalent
  • Strong desire to work in a start-up environment
  • At least three years of fundraising, membership, and event coordination experience
  • Demonstrated ability to prepare and coordinate standard professional correspondence and communications pieces
  • Detail-oriented, with strong organizational, analytical, and planning skills, with ability to meet deadlines
  • Exceptional interpersonal skills; warm and pleasant demeanor
  • Strong written and verbal communication skills with ability to interact with people of all levels and backgrounds
  • Demonstrated ability to manage multiple tasks and maintain composure under time constraints
  • Proven ability to work both independently and collaboratively to achieve departmental goals
  • Proficiency in DonorPerfect (or similar system)
  • Physical Job Requirements

While performing this job the employee will be required to sit (75%), stand, walk (25%), and lift up to 25 pounds. For special events, must be able to remain standing for several hours at a time. This individual will be required to do close work with a computer monitor and repetitive hand movement.

Other Requirements:
Normal working hours will sometimes include evenings, weekends, and holidays. Must be willing and able to participate in work events that occur during these times.

Reporting Structure:
This positions reports to the Development Director and, ultimately, to the Executive Director.

Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This description is subject to change at any time.

The Museum of Contemporary Art considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

Applicants: Please email a cover letter, resume and three references to [email protected] with subject DEVELOPMENT MANAGER. No phone calls please.


2018 Fall Internship Program

Starting September 10th

The Museum of Contemporary Art North Miami is pleased to announce our Fall 2018 Internship program. MOCA is committed to providing opportunities for diverse audiences to learn, grow, and consider professions in the contemporary art and museum field. Our summer interns will work alongside key MOCA staff across various offices. Interns will be assigned specific projects to complete throughout the program, but will have access to other departments to learn how the museum functions overall. MOCA Internships are available to undergraduate and graduate students. Internships at MOCA require a commitment of 20 hours per week (minimum). Internships will last 10 weeks, with flexible start/end dates based on the student and departmental needs.

The 2018 Fall Collections Intern will work alongside the Museum Registrar to research the museum’s permanent collection. This research project will allow interns to gain hands-on experience in organizing and cataloguing museum collection objects. The intern will be tasked with gathering information of artists, acquisition and object information as it relates to the collection. The Collections Intern will be trained in the Embark Collections Management Software, where they will update digital records based on research findings. Art history, museum studies, and fine arts majors are welcomed to apply.

The 2018 Fall Marketing Intern will assist MOCA’s graphic designer in digital outreach using social media. The intern will plan social media posts, take photographs, and engage in social media to increase MOCA’s online presence. The Marketing Intern will learn how to use social media in the museum field. Communications, museum studies, and graphic design majors are welcomed to apply.

The Education department at MOCA seeks a summer intern to assist in the planning of the Fall 2018 educational programming at MOCA. Using information available on the upcoming exhibitions, the Education Intern will work alongside the Education Instructor to develop and plan student-focused activities at the museum. The intern will also learn how to effectively engage in community outreach, which invites students from diverse backgrounds to MOCA’s education opportunities. Early childhood education, museum education, and arts education majors are welcomed to apply.

The Administration intern will assist the Executive Assistant in organizing events at the museum. The Administration Intern will learn how to manage schedules, coordinate with vendors, and conduct inventories as assigned. Museum studies and business administration majors are welcomed to apply.

If interested, please contact Adriana Martinez via email with a cover letter and resume to [email protected]  Please include your name and department of interest in the subject of your email.

Artwork Submission Policy

The Museum of Contemporary Art North Miami does not review or accept any unsolicited artworks or portfolios submitted by email, mail, or in-person. Any works or portfolios received by MOCA North Miami will not be returned.


No calls please or drop in visits!